Returns and Refunds Policy

Please email info @ samsonpharmaceutical.com to request a return:

Returned item should be mailed to:

Samson Store
Returns Department Invoice #
2027 Leo Ave.
Commerce, CA 90040

Include in your package a signed copy of the email request for your return and the original receipt.

You can initiate an exchange or return via email for most new and unopened items within 14 days:

  • Items are unused, in new, and selling condition with all original materials included with the shipment.
  • If we send you a replacement item, we must receive the original item at our warehouse within 30 days your return initiation. Otherwise, we will charge you full price for the replacement item
  • We may reduce the refund based on the condition of the merchandise.
  • We must receive your returned items at our facility within 30 days of purchase date.
  • We inspect all returned items and do not award a refund for opened or used products.
  • If the return is a result of our error or defective product, we will refund the merchandise.
  • If you initiate a return after 30 days, depending on elapsed time and condition of merchandise, we may issue a partial refund.

Exchange & Return Exceptions:

  • Altered or used products will not be accepted for exchange or return.
  • Handling and Shipping charges are not refunded.

 

Restocking Fee:

All items are subject to a 15% restocking fee and will be deducted from your refund.

Purchases that meet the above exchange and return policy guidelines will be refunded back to the original method of payment.